Please select the topic that best describes your question from the links below.
If your question is not listed in our FAQ topics, do not hesitate to contact us by e-mail info@el-oasis.eu


Is el-oasis.eu the right place for me?
How can I place an order?
How can I check availability?
What does the remark 'Pallet' stand for ?
What are forward orders ?
How can I pay ?
Which documents will I receive ?
What is your service and warranty policy?

   
  Is el-oasis.eu the right place for me?
El Oasis is a leading wholesaler specialized in worldwide import and export of jet ski's, outboards and genuine spare parts.
   
  How can I place an order?
Our procedure is easy and our delivery is fast! Just follow the steps below:  
1. Fax, call or mail your order
Place your order online or call us, fax us or mail your order, indicating:
   - Company details (address, VAT number/certificate, etc.).
   - Specify model, year, colour and the quantity you are ordering.
   - Shipment preferences (ex warehouse or home-delivered).

2. Pay your invoice
 After ordering, you will soon receive your (proforma) invoice (excl. VAT) by mail (in PDF format) or by fax.
The (proforma) invoice contains the ordered items and payment instructions.

3. Ask your bank to confirm the swift transfer
 For an immediate release and/or shipment of your goods, ask your bank to confirm the swift transfer by fax on +34 96 165 6505.

4. Collection/Delivery of your goods
 Your goods will be released as soon as we receive your payment, you can collect your goods from one of our warehouses or goods will be shipped according to your instructions.

If you have any further inquiries, please contact us. We will be happy to help you!
   
    How can I check availability?
On the price/stock list you will find the estimated time of availability (eta) of each model.
Any model that is not in stock, can be easily tracked by one of our staff members. Just e-mail info@el-oasis.eu
   
 
   
    What does the remark 'Pallet' stand for ?
Units with the remark "pallet" are packed on re-usable pallets.


You or your transport company picks up the unit, leaving the pallet behind at our warehouse.



   
  What are forward orders ?
We offer you the possibility to order goods out of a certain production month.
By doing so you are securing the ordered units at a very competitive fixed forward order price.
We can not be held responsable for production delays.
The units that are not accepted for production in the scheduled month are automatically carried over to the following production month. You will be notified as soon as we are notified.
Forward orders cannot be cancelled.
A proforma invoice will be issued.
You will be required to pay a deposit of 10%
The balance will be due upon arrival of the goods.
Failure of payment in full within 1 week after arrival notification will be considered as cancellation of the order and loss of deposit.
   
  How can I pay ?
The easiest and cheapest way to pay your goods is by international bank transfer to our KBC bank account, if you would like to pay with documentary credit please contact jp@el-oasis.eu
   
  Which documents will I receive ?
For most of the European spec models we can provide CE certificates. After receipt of your payment original invoice and CE documents (if any) will be sent to you. We can not be held responsable for CE certificates not conform to the request of the legislation of your country. CE certificates are provided by the manufacturers of the goods. We cannot change them in any way.
 
 
  What is your service and warranty policy?
Thanks to the longstanding relationship we have with our suppliers we can comply with the manufacturer's warranty policy! However all sports models (not homologated) are models used in competition and do not carry any warranty.
  • All our units are packed in original factory crates and full power unless otherwise specified.
  • We provide the paperwork you need in order to register your unit in your country. (coc, certificate of origin,..)
  • We can supply leaflets, parts, microfiches and owner manuals in any language you require.
  • All recalls will be attended immediately and all parts will be replaced and kept at your disposal at our warehouse.
 
Company Seat
EL OASIS
C/Oasis, 1
46183 L'Eliana
Valencia, España

C.I.F.: ES A96028246
Tel: +34 96 275 0902
Fax: +34 96 165 6505
Email: info@el-oasis.eu



 
  tel:+34 962750902     tel:+32-9-2201104        
  
info@el-oasis.eu